Frequently Asked Questions

City of Chicago
All 9-1-1 surcharges are administered directly by the City. The City of Chicago web site is:
  • Department of Finance Tax Division
  • 333 South State Street - Room 300
  • Chicago, IL 60604
  • 312-747-4747
Outside the City of Chicago
Prepaid wireless surcharge is at the rate of 3% at the point of sale and is administered by the Illinois Department of Revenue. All questions and payments for prepaid wireless should be directed to that agency. (Add citation) The monthly surcharge for wireline, interconnected VoIP, and post-paid wireless lines, is $1.50 per line (See 50 ILCS 750/20). This monthly surcharge is required to be remitted by the carriers to:
  • Illinois State Police
  • Statewide 9-1-1 Bureau
  • 9-1-1 Surcharge
  • 801 South 7th Street
  • Springfield, IL 62703
  • Email:

Payments are due 30 days after the end of the month in which the payment was received. For example, surcharge received by the carrier from the customer on March 15th would be due to the Illinois State Police no later than April 30th. Late payments are subject to penalties. See 50 ILCS 750/20 and 83 Ill. Admin. Code 1329.

City of Chicago
The City of Chicago has a separate program administered by the City.
Outside the City of Chicago

Wireline and interconnected VoIP providers are not required to split out their remittance by jurisdiction. One check with one remittance form will suffice.

Postpaid wireless companies, in addition to the remittance form, must also email a monthly subscriber file to that lists the number of customers by zip code. See 83 Ill. Admin. Code 1329. One check will suffice.

Section 30 of the Act controls surcharge disbursements and provides that the monies be distributed as follows:
The State takes the total pool of funds collected each month and then deducts expenses for items such as 1.3 cents per surcharge for counties under 100,000, 2.0 cents to the wireless carrier reimbursement, 1.7 cents for Illinois State Police administrative expenses, 5.0 cents for Next Generation 9-1-1 Grants through June 30th 2020, 9-1-1 network costs, expenses of the Statewide Administrator and 9-1-1 Advisory Board, procurement costs for a statewide Next Generation 9-1-1 network, and consolidation grants. After these expenses are deducted, the remaining funds are then distributed to 9-1-1 Authorities using the wireless zip code data. See 50 ILCS 750/30.

The network costs will be emailed to the 9-1-1 Authority’s representative for review. See 83 Ill. Admin. Code 1329.

An entity can see issued payments at the State of the Illinois Comptroller’s web page: To look up your system’s disbursements, you will need to have your FEIN, or TIN number, available along with the exact name that matches that number. The appropriate name and number should be on your W-9. To find checks issued by the Illinois Commerce Commission look for agency number 524, for checks cut by the Illinois State Police look for agency number 493. Information contained will include which State agency cut the check, when the check was cut, if the check has been deposited, and the amount.

A county that did not provide 9-1-1 service by January 1, 2016, must consolidate with an existing 9-1-1 system. The corporate authorities may either enter into an intergovernmental agreement with an existing ETSB to create a new Joint ETSB or with an existing Joint ETSB. Each county that is required to consolidate pursuant to the Act must either file a plan or request for a waiver by July 1, 2016. See Section 15.4a of the Act.

The Department is undergoing a full audit and accounting of the monies and appropriation transferred to the Department from the Illinois Commerce Commission pursuant to the Act as of January 1, 2016. This will include a review of all monies due prior to Public Act 099-0006. No information regarding what monies are available to be paid can be provided until this review is complete.

Applications must be filed electronically with the Department by submitting them via the link on the ISP’s website at

The Department and ICC have 20 calendar days to complete a statutory and technical review (respectively) and make recommendations to the Advisory Board. Within 40 calendar days of receiving a plan or waiver request, the Department will appoint an Administrative Law Judge (ALJ) to hold a hearing and provide a recommendation to the Advisory Board. Within 60 calendar days of receiving a plan or waiver request, the Advisory Board will hold a public hearing and provide a recommendation to the Administrator. Within 90 calendar days of receiving a plan or waiver request, the Administrator will make a final decision. See 50 ILCS 750/15.4a and 83 Ill. Admin. Code 1324.

The Emergency Telephone System Act can be found at:; and The Administrative Rules can be found at:

The Statewide 9-1-1 Advisory Board members are appointed by the Governor or by statute. See the Advisory Board page for a list of current Advisory Board members
See 50 ILCS 750/19

These members provide recommendations and advice to the Statewide 9-1-1 Administrator on many aspects contained in the Emergency Telephone Systems Act including things such as consolidations, rulemaking, total dollars set aside for grants. See 50 ILCS 750/7, 8, and 10. They are also responsible for preparing and submitting a report to the legislature by March 1 of each year providing an update on the transition to a statewide 9-1-1 system and recommending any legislative action . See 50 ILCS 750/19.

The administrative rules provide that a “Waiver” is an approval for an exemption from consolidation, which shall be subject to review and renewal as determined by the Administrator, with recommendation from the Advisory Board. The duration of each waiver granted will be determined by the Administrator with advice from the Advisory Board upon a review of the request for waiver and information provided in support by the applicant 9-1-1 Authority. If consolidation cannot be achieved by the end of the waiver period granted by the Administrator, then the 9-1-1 Authority will be required to reapply for another waiver and justify its need for another waiver before that waiver expires. See 83 Ill. Admin. Code 1324.

All grant applications submitted consistent with the Act and rules will be considered on the basis of the information provided in support of the grant application and consistent with the priorities established in the Act. Specifically, Section 30 of the Act provides that funds may be held in reserve by the Statewide 9-1-1 Advisory Board and disbursed by the Department for grants under Sections 15.4a (Consolidation), 15.4b (Consolidation Grants), and for NG9-1-1 expenses. Section 15.4b of the Act provides that counties without 9-1-1 service will be given first priority for grants and next to those entities who are consolidating pursuant to Section 15.4a of the Act. Finally, money in this fund may also be used for NG9-1-1 Expenses. See 50 ILCS 750/15.4a, 15.4b, and 30.

No later than January 2 each year, the Administrator shall post an Notice of Funding Opportunity (NOFO) for the Consolidation and NG911 Grant Program funds available during the current granting period. See 83 Ill. Admin. Code 1327.

The NOFO can be found at Applications are due the first Monday in February.

A signed original of the Applicant's Grant Application shall be submitted in a sealed envelope and delivered as indicated below:

  • Office of the Statewide 9-1-1 Administrator
  • 9-1-1 System Consolidation Grant OR NG911 Expenses Grant
  • 801 South 7th Street - 300S
  • Springfield, IL 62703
Applications also must be submitted electronically to the 911 Administrator's inbox at:

Yes, for example, if a county is required to consolidate pursuant to Section 15.4a, the county must have filed a consolidation plan in order to be eligible for a grant.

Yes, for example a county could apply for one grant to pay for expenses already incurred and one grant to pay for anticipated expenses.

  1. reducing the number of transfers of a 9-1-1 call;
  2. reducing the infrastructure required to adequately provide 9-1-1 network services;
  3. promoting cost savings from resource sharing among 9-1-1 systems;
  4. facilitating interoperability and resiliency for the receipt of 9-1-1 calls;
  5. reducing the number of 9-1-1 systems or reducing the number of PSAP’s within a 9-1-1 system;
  6. cost savings resulting from a 9-1-1 system consolidation;
  7. and expanding E9-1-1 service coverage as a result of 9-1-1 system consolidation including to areas without E9-1-1 service.
See 50 ILCS 750/15.4b