Frequently Asked Questions
City of Chicago
- Department of Finance Tax Division
- 333 South State Street - Room 300
- Chicago, IL 60604
- 312-747-4747
Outside the City of Chicago
- Illinois State Police
- Statewide 9-1-1 Bureau
- 9-1-1 Surcharge
- 801 South 7th Street
- Springfield, IL 62703
- Email: ISP.911Admin@illinois.gov
City of Chicago
Outside the City of Chicago
Wireline and interconnected VoIP providers are not required to split out their remittance by jurisdiction. One check with one remittance form will suffice.
Postpaid wireless companies, in addition to the remittance form, must also email a monthly subscriber file to ISP.911Admin@illinois.gov that lists the number of customers by zip code. See 83 Ill. Admin. Code 1329. One check will suffice.
The State takes the total pool of funds collected each month and then deducts expenses for items such as 1.3 cents per surcharge for counties under 100,000, 2.0 cents to the wireless carrier reimbursement, 1.7 cents for Illinois State Police administrative expenses, 5.0 cents for Next Generation 9-1-1 Grants through June 30th 2020, 9-1-1 network costs, expenses of the Statewide Administrator and 9-1-1 Advisory Board, procurement costs for a statewide Next Generation 9-1-1 network, and consolidation grants. After these expenses are deducted, the remaining funds are then distributed to 9-1-1 Authorities using the wireless zip code data. See 50 ILCS 750/30.
Applications must be filed electronically with the Department by submitting them via the link on the ISP’s website at https://www2.illinois.gov/sites/statewide911/Forms/Pages/Statewide-9-1-1-Completed-Plans.aspx
The Department and ICC have 20 calendar days to complete a statutory and technical review (respectively) and make recommendations to the Advisory Board. Within 40 calendar days of receiving a plan or waiver request, the Department will appoint an Administrative Law Judge (ALJ) to hold a hearing and provide a recommendation to the Advisory Board. Within 60 calendar days of receiving a plan or waiver request, the Advisory Board will hold a public hearing and provide a recommendation to the Administrator. Within 90 calendar days of receiving a plan or waiver request, the Administrator will make a final decision. See 50 ILCS 750/15.4a and 83 Ill. Admin. Code 1324.
The Statewide 9-1-1 Advisory Board members are appointed by the Governor or by statute.
See the Advisory Board page for a list of current Advisory Board members
See 50 ILCS 750/19
These members provide recommendations and advice to the Statewide 9-1-1 Administrator on many aspects contained in the Emergency Telephone Systems Act including things such as consolidations, rulemaking, total dollars set aside for grants. See 50 ILCS 750/7, 8, and 10. They are also responsible for preparing and submitting a report to the legislature by March 1 of each year providing an update on the transition to a statewide 9-1-1 system and recommending any legislative action . See 50 ILCS 750/19.
No later than January 2 each year, the Administrator shall post an Notice of Funding Opportunity (NOFO) for the Consolidation and NG911 Grant Program funds available during the current granting period. See 83 Ill. Admin. Code 1327.
The NOFO can be found at https://www2.illinois.gov/sites/GATA/Grants/SitePages/CSFA.aspx. Applications are due the first Monday in February.
A signed original of the Applicant's Grant Application shall be submitted in a sealed envelope and delivered as indicated below:
- Office of the Statewide 9-1-1 Administrator
- 9-1-1 System Consolidation Grant OR NG911 Expenses Grant
- 801 South 7th Street - 300S
- Springfield, IL 62703
- reducing the number of transfers of a 9-1-1 call;
- reducing the infrastructure required to adequately provide 9-1-1 network services;
- promoting cost savings from resource sharing among 9-1-1 systems;
- facilitating interoperability and resiliency for the receipt of 9-1-1 calls;
- reducing the number of 9-1-1 systems or reducing the number of PSAP’s within a 9-1-1 system;
- cost savings resulting from a 9-1-1 system consolidation;
- and expanding E9-1-1 service coverage as a result of 9-1-1 system consolidation including to areas without E9-1-1 service.