Statewide 9-1-1 Bureau

Statewide 9-1-1

The Statewide 9-1-1 Bureau is responsible for the technical review of consolidation, modification, and waiver applications and disbursement of surcharge to Local 9-1-1 Systems and 9-1-1 system providers. ISP has oversight authority of 9-1-1 systems and provides administrative support to the Statewide 9-1-1 Advisory Board. The Statewide 9-1-1 Bureau is divided into an Operational Support Section and an Administrative Support Section. The Operational Support Section assists 9-1-1 Systems with operational issues such as consolidations and modifications and provides guidance in regard to Administrative Rules and legislation. The Administrative Support Section’s primary responsibility is the collection of surcharges from telecommunication carriers and the distribution of surcharge to 9-1-1 systems in accordance to the statute. In addition, this section pays 9-1-1 network costs, collects penalties, and offers guidance with fiscal matters.