Telecommunication Services Bureau

Statewide 9-1-1

The Telecommunication Services Bureau (TSB) is responsible for providing reliable routine and emergency communication capabilities for state law enforcement agencies, and to federal, county, and municipal agency partners through the use of shared resources and interoperability protocols.

The TSB has six communications centers throughout the state – Sterling Communications Center, which serves Troops 1 and 2; Chicago Communications Center, which serves Troop 3; Pontiac Communications Center, which serves Troops 4, 5 and 7; Springfield Communications Center, which serves Troop 6 and the Springfield Command Center; Collinsville Communications Center, which serves Troop 8; and DuQuoin Communications Center, which serves Troops 9 and 10.

The TSB is committed to providing reliable customer service, a premier dispatching and call-taking training program, progressive in-service training, and upward mobility opportunities.